What type of materials do you use?
We use Sterling Silver (where applicable, marked 925 by the assay office), which is bought in sheet and wire form and then transformed in the workshop into beautiful, unique pieces. Other materials, such as PMC+ are also used. Items made of PMC+ will be hallmarked 999 as they are Pure Silver. Each type of material has its own unique quality - qualities which appeal to individuals differently. Evey item is fully described and it will always be stated which materials were used in a particular piece. Often techniques used will also be discussed. As required by law all items over 7g in weight are assayed, other smaller items are stamped with a unique makers mark registered with the Edinburgh Assay office.
We use Sterling Silver (where applicable, marked 925 by the assay office), which is bought in sheet and wire form and then transformed in the workshop into beautiful, unique pieces. Other materials, such as PMC+ are also used. Items made of PMC+ will be hallmarked 999 as they are Pure Silver. Each type of material has its own unique quality - qualities which appeal to individuals differently. Evey item is fully described and it will always be stated which materials were used in a particular piece. Often techniques used will also be discussed. As required by law all items over 7g in weight are assayed, other smaller items are stamped with a unique makers mark registered with the Edinburgh Assay office.
Where are these items made?
These pieces of handmade jewellery are all made in Scotland, there are no pieces which are imported. All of the Silver used is bought in the UK.
These pieces of handmade jewellery are all made in Scotland, there are no pieces which are imported. All of the Silver used is bought in the UK.
When will I receive my goods?
Goods in stock will be posted the same working day that payment is received (for payments received before noon). For cheques this may be up to 5 working days from receipt of cheque. We allow 5 working days for delivery - although most items should arrive within 2. If an item is out of stock it can be made for you - for the same great price - with only a small delay. An email will be sent to you immediately if this situation arises.
Goods in stock will be posted the same working day that payment is received (for payments received before noon). For cheques this may be up to 5 working days from receipt of cheque. We allow 5 working days for delivery - although most items should arrive within 2. If an item is out of stock it can be made for you - for the same great price - with only a small delay. An email will be sent to you immediately if this situation arises.
Is payment secure?
Payment is by cheque or online via PayPal. PayPal is a world recognised payment system which allows for payment to be transfered while keeping card details seperate. Lucklaw Silver will never receive any customer's card details, they remain secure with a world renowned money transfer company. Payment is VERY secure.
How much will postage usually cost?
Orders under £20.00 will be posted First Class with Recorded Delivery at a flat rate of £3.00 per parcel.
Orders over £20.00 will be shipped by Special Delivery and charged £6.00 per parcel. *This has recently had to be put up after Royal Mail increases.* Lucklaw Silver only covers costs with postage charges. Many thanks to our customers for their understanding.
Please note that all orders will require a signature. For those who desire the jewellery to be sent internationally it is best to email or call and get a shipping quote. All items will be beautifully presented - ready to give as a gift, or to open with delight!
What is the returns policy?
SALE items cannot be returned unless faulty.
All items can be returned - in recieved condition and with original packaging - within 30 days. All items are digitally photographed before they leave so any damage done in transit or prior to return can be noted; this provides peace of mind for clients. Any items damaged in transit must be returned within 21 days for a full refund. Refunds will be made by the same terms as payment was made.
What do the images on your site show?
All images are accurate illustrations of the pieces available from Lucklaw Silver. It must be noted that due to the handmade nature of all work they are illustrations and items may vary slightly. Thank you for your understanding.
